Fannie Mae identified workforce attrition as a recognized risk, specifically because reducing critical personnel can expose business processes to unacceptable impacts. The organization needed a solution to proactively monitor and track personnel supporting critical roles to reduce business function disruption.

Fannie Mae configured Fusion to detect when critical roles become open due to staff leaving their department, leaving the firm, or going on long-term leave to then trigger an automated email to the plan manager based on established headcount thresholds, prompting them to revisit their plan and address the open positions on a timely basis. Fusion’s dashboards enable a real-time view of personnel changes that can be filtered based on parameters, including geographical location, to prevent concentration risk. The dashboards also allow streamlined senior leadership reporting. As a result, Fannie Mae can now seamlessly track and manage potential gaps in critical roles and prompt action needed to remediate associated risks.