Building Resilience and Increasing Executive Visibility at a Telecommunications Firm
Leveraging an integrated risk management platform to engage end users and elevate visibility into risk and resilience initiatives
This leading telecommunications firm shares how it leverages the Fusion Framework® System to effectively manage business continuity plans, crisis management plans, notifications, third-party risk management initiatives, and risk assessments.
The Challenge
This leading telecommunications firm historically used disconnected processes for risk management and had its data stored in spreadsheets, which did not provide a seamless end-user experience. The company’s previous platform configuration resulted in limited usability from end users and angst from the executive team. The firm also lacked a holistic view of its risk and resilience posture and was unable to deliver actionable insights when needed.
“Making connections with executives and key stakeholders early in your resilience journey is critical to understand what is working well and what needs improvement. [We are able] to implement the necessary Fusion platform changes and ensure continuous organizational buy in.”
– Risk & Procurement Analyst
Fusion’s Solution
Fusion transformed the company’s risk management program and built a holistic center within its platform to help the company effectively manage business continuity plans, crisis management plans, notifications, third-party risk management initiatives, and risk assessments. Further, Fusion’s Guided Workflow capability provides ease of use for the company’s end users, allowing them to efficiently update their business continuity and risk management plans. The Fusion solution also enables the company to identify points of high, medium, and low risk as well as single points of failure, enabling the company to continue to strengthen its resilience posture.
Key Takeaways
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Centralizing risk management
The organization replaces fragmented, spreadsheet-based processes with a unified platform, creating a single source of truth for risk and resilience activitie
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Improving executive visibility
A holistic view of risk posture enables leadership to access clearer, more actionable insights for informed decision-making.
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Enhancing user engagement
Guided workflows simplify processes for end users, increasing adoption and efficiency in maintaining business continuity and risk plan
